Sapours adopted a ‘Big Bang’ approach that mapped the requirements for the company’s operations across the USA and Canada. Interoperability between systems and a 360-degree experience across the platform was achieved using extended integration between SAP Hybris and SAP FMS using data hub accelerator for migration. Integration between SAP Hybris and Open Text for Digital Asset Management, SAP Hybris and PLM system for product data enrichment, along with supporting systems like ERP, CRM, payment gateways, and POS.
Our solution helped Rockport to transform customer experience leveraging SAP Hybris in association with FMS. We improved CX by leveraging Hybris v6.00, powered by a HANA DB platform. Some of the key objectives which we achieved during the 8-month long execution program were as follows:
- Enabled key functions for AOM (Asynchronous Order Management) in an end-to-end manner
- Rolled out retail pack OAA and the ASM (Assisted Sales Module) workflow was enabled for the company’s sales team