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About The Client

The client is an agrochemical manufacturing company based in Kota, Rajasthan. It is one of the largest manufacturers of urea in India. They have three state-of-the-art, hi-tech nitrogenous fertilizer plants in Rajasthan that produce nearly 15% of urea in the country.

Business Challenge

The client was using SAP ECC to manually post a huge volume of transactions related to primary and secondary freight services. Considering the volume of transactions and the fact that it was a daily activity, the manual posting became cumbersome. There were pending logs accumulated by the end of month. This was a huge challenge because it created vendor liability in the system and impacted the cash flow. The client wanted to automate the process.

The Solution

The client was looking for a partner who can provide not only the annual maintenance services but also enhance the system to help the client make the most of their investments. Sapours was onboarded for its deep expertise in SAP and vast experience.

  • The team received no proper documentation, SOP, or knowledge transfer on building processes, designing, testing, deployment, or support. So, as a first step, the team started with understanding the complete system and various functionalities.
  • Post that, based on discussions with various stakeholders and after understanding the business priorities, the team defined an enhancement roadmap. Automation of various processes was one of the biggest initiatives that Sapours took up.
  • One of the most successful automation initiatives was the automation of the manual transaction posting process and primary and secondary freight service processes. The team automated the entire activity, built masters for validations, executed the process steps, and ensured that all the exception scenarios were taken care of.
  • Sapours also helped with the ongoing documentation, testing the scenarios, and mitigating the other challenges that took up the client’s time and efforts.

Business Impact

One of the key automation initiatives helped the client streamline their processes and save 90% of their efforts.

The enhancements brought in by the Sapours team in various functionalities brought in ease of work, and employee satisfaction. It helped the client get maximum ROI from their SAP investments.

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