Sapours Partnership

The solution needed several complex integrations with multiple systems and other applications in the technology stack. We helped the customer:

• Customize the existing B2C accelerators and responsive websites in English and Arabic to facilitate citizens to raise requests and interact with different Government entities without hassles.
• Create a Smart Pass integration for a single sign-on system. We built a single-view service dashboard to help customers raise service requests from various systems and check and view the complaint status.
• Integrate the website with SAP CRM to create, update, and view service requests. We also enabled real-time notifications to notify citizens about service request changes.
• Leverage the power of SAP Marketing to analyze and categorize the citizen interactions on various social media platforms.

The client took a phased approach to the project and rolled it out to 46 groupings in total.

Benefits

• The one-stop citizen website provided an end-to-end service to citizens that allowed them to raise, track, and receive a solution to all their requests and inquiries without any friction. It bridged the gap between the various Government entities and the citizens.
• The website soon saw a massive increase in click rates as citizens could raise requests for all types of Government-related services in one place. It led to citizen satisfaction and quick closure of service requests.
• The platform is evolving and reaching out to more citizens and the addition of more government entities.

To know more about our solutions, contact us.