About The Client

The client is a UAE-based retail giant providing high-quality consumer products at competitive prices. They operate in all three formats - Hypermarket, Supermarket, and Urban market, to provide daily provisions to the local communities.

Business Need

Since the client sold daily essential products, seamless order processing is extremely critical for them. They wanted to upgrade their website to improve the order processing rate and reduce the average site response time. To do that, they had the following objectives in mind:

• Migrate from SAP Hybris 2005 to 2211: The client wanted to migrate their existing site from Hybris 2005 to 2211 to improve its security, performance, and functionalities and provide a better experience to customers.
• Migrate major website components: Besides that, they also wanted to migrate the following components and perform unit testing and ensure smooth functioning. These components included:
  • Data hub middleware to facilitate data exchange between various updated systems.
  • Solr, a search engine in SAP Hybris that stores data and does its indexing to improve search capabilities on the site.
• End-to-end integrations: To provide a full-fledged retail experience to customers, the client wanted to implement end-to-end integrations on their website. This included integrations, such as:
  • Payment gateway to improve and secure the transaction process.
  • Cloud Platform Integration (CPI) to integrate all systems and applications to facilitate communication between them, increase productivity, track data processing, and ensure agility in business.
  • They also wanted to integrate the site with the backend to streamline order management and refunds.
• As an SAP Partner, Sapours has helped many clients upgrade their websites to SAP Hybris 2211 and improve operations. Thus, the client engaged Sapours for this project. The entire duration of the project was 11 weeks.

Impact

Here are a few changes the client witnessed after we upgraded the website to SAP Hybris 2211 and implemented end-to-end integrations:

• 53% improvement in average processing
  Since we set up the new DataHub, the client saw a 53% improvement in data processing.
• 30-40% improvement in search capabilities
  The client saw a 30-40% improvement in search capabilities after integrating Solr indexing with the new Hybris site.
• Improvement in average response times
  The average response rate was reduced to 2 seconds, and the response time for site home pages came down to 2.3 seconds. This helped the client prevent customers from abandoning the site due to low response time.
• A holistic view of customer data
  By upgrading the DataHub Middleware, we created a 360-degree view of customer data that helped the client understand the customers’ preferences and tailor recommendations to improve sales.
• Faster planning, deployment, and testing
  We provided the client with an upgrade template so they could plan, deploy, and test new upgrades quickly in the future and keep pace with market changes.