Without a doubt, customer relationship management (CRM) implementation is crucial for B2B companies. Nearly 75% of companies implementing CRM say this tool improves access to customer data. Additionally, 60% of companies have improved their productivity after investing in CRM solutions. However, there is a major difference between implementing and adopting CRM. Most…
Today, businesses can adopt cloud technologies to scale their operations, accelerate business growth, and improve efficiency. They can establish a set of best practices to foster unprecedented efficiency and profitability. But this entails them to be agile and adopt a smart ERP such as SAP S/4HANA Cloud. SAP S/4HANA public…
As a marketplace for Salesforce applications, AppExchange is used by 71% of all Salesforce users. With over 4,000 applications and solutions, AppExchange is the largest online marketplace for business applications from Salesforce. Simply put, Salesforce AppExchange caters to a wide range of business functions, including sales & marketing, customer service, and more. What…
Sales can’t be restricted to “mere” financial deals anymore; it is a business collaboration with customers. In the fast-paced, agile world, customers are more involved in the sales process than ever. According to a recent survey, 76% of customers would discontinue their business with an organization after one poor customer experience. No…
Implementing SAP S/4HANA has become a top priority for most businesses. According to a 2022 study, 44% of businesses are already live on SAP S/4HANA or have started to move. A key part of the migration process is settling on the ideal migration strategy for your business. Going through with SAP S/4HANA…
Field service agents have never had it easy; despite growing investments in modern tools, most find it challenging to get end-to-end visibility into service engagements because crucial data is often stored across different disparate systems. The dependence on manual tasks and a sheer lack of access to the right information…
As new versions of SAP Commerce constantly get released, upgrading/migrating to the latest version is critical to take full advantage of all the new features, bug fixes, and improvements. However, successful migration doesn’t end at just deploying the latest release. You also need to be able to use the solution…
Upgrading or migrating to the newer versions of SAP Commerce Cloud is one of the best decisions you can make to accommodate operational flexibility, scalability, and adherence to demographic requirements. Commerce Cloud’s prominence over on-prem or traditional SAP solutions is evident owing to better front-end purchase experience capabilities, on-demand scalability…
Last year on Singles Day, customers using SAP Commerce Cloud received 55% more orders and recorded a 77% increase in sales. Those using this solution since 2019 enjoyed a whopping 10x growth in order volume. It’s no surprise that the Single Days, the Black Fridays, and the Cyber Mondays of the eCommerce…
Regrettably, delayed product deliveries, payment failures, shipping problems, or inventory control issues are common in the retail sector, not to mention the uphill task of updating the fall or rise of product prices. Besides, the retail industry is highly sensitive to changes in consumer and market sentiments. Therefore, retailers must…