Imagine a disgruntled customer calling your customer service center to complain. The customer service agent puts the customer on hold and toggles between various applications to retrieve the customer’s data and solve the query. By the time the agent solves the problem, the customer loses trust in your services and…
Every business today understands the significance (and criticality) of data-driven decision-making. This is why tech giants are integrating a range of advanced analytics capabilities into their solutions. However, the surging volumes of data are creating a lot of problems for organizations, with many struggling to make sense of this data…
In August 2022, Salesforce announced the release of the Composable Storefront, a headless storefront that enables retailers to quickly make changes to their online store. Thanks to its flexible architecture, retail and other industries are gradually transitioning towards headless commerce. According to the Salesforce “State of Commerce” report, over 75% of commerce-based…
The global eCommerce sales size is expected to reach over USD 5.54 trillion in 2022. The COVID-19 pandemic accelerated the adoption of eCommerce as a more convenient and safer choice of shopping for billions of consumers worldwide. For retailers, however, the shift to eCommerce required a holistic adoption of a…
Over the past couple of years, SAP Commerce Cloud has evolved into one of the most prolific online retailing platforms that some of the world’s best retailers rely on to power their digital commerce operations. With a high degree of customization options, seamless integration with SAP as well as other…
Customer experience defines business success. Be it attracting new customers or retaining existing ones, delivering exceptional customer experience is now non-negotiable in a global and extremely competitive business environment. Traditionally, customer experience, or CX as it is more popularly known, touches the traditional sales and marketing touch points along the…
According to Statista, the eCommerce market is expected to reach $6.35 trillion by 2027, growing at a rate of 11.51%. This has made competition extremely intense, with almost every company selling products and services online today. How do you customize features to suit the needs of a specific audience? How do you…
Configuring business processes across different SAP cloud solutions is a herculean task. This is especially true for organizations with cloud installations spanning different countries and subsidiaries. But what if you could configure and manage distinct implementations from one central place? That’s what SAP Central Business Configuration helps you achieve. Read…
Despite the recession and inflation, the retail industry is growing rapidly. Global retail sales are expected to surpass $31.7 trillion by 2025. Retailers must keep pace with changing customer preferences and market trends to stay ahead of the competition. They need real-time insights to understand customer preferences and market trends. That’s where SAP’s…
When implementing SAP S/4HANA, many organizations aren’t sure what architecture they should go for. Should they go for a fully on-premises model, or should they embrace a complete cloud architecture? The decision to adopt any architecture depends on various factors specific to each organization, including its IT landscape, business requirements,…
Organizations looking to implement a modern and innovative ERP platform often have SAP S/4HANA as their top choice. This ready-to-run cloud ERP delivers a range of industry best practices, empowering organizations with the capabilities they need to drive their business forward. But SAP S/4HANA Cloud implementation isn’t a one-man’s job.…
The pace of digital transformation is only accelerating as the business world continues to seek ways to improve business outcomes and competitiveness in a tough global market. Solutions like SAP S/4HANA Cloud public edition are coming up to meet the current and future needs of enterprises and are playing a…
From delivering 40 to 60% quicker time-to-value to being named a leader in the Gartner 2022 Magic Quadrant for cloud ERP solutions, the SAP S/4HANA public cloud is steadily progressing on the path to becoming the ultimate ERP solution for modern businesses of all sizes. As more businesses with a cascading network…
The world of eCommerce technology has undergone a rapid transition over the past couple of years. With consumers increasingly demanding a diverse range of experiences both at the accessibility level as well as the functionality side, the era of tightly-coupled monolithic eCommerce platforms is nearing its end. Today, more eCommerce…
Customer-centricity has become a key differentiator for businesses. Customer-centric companies are known to be 60% more profitable than companies that aren’t. However, building a customer-centric brand in today’s connected world is not simple. Data silos have become a significant concern as companies add new channels frequently. Getting a 360-degree customer…
Driving effective customer engagement requires today’s businesses to take a completely new approach to customer experience design. With increasing competition, evolving market and technology trends, and changing customers, there is an urgent need to build front-end experiences that impress and convert. Read on to uncover why customer engagement has become so…
For long, customers have loved the impact that custom storefronts made on SAP Commerce Cloud. From enabling rapid personalization to intuitive and hassle-free navigational experience, storefronts have helped businesses transform their online retail experiences. However, the days of JSP-based templates provided by Accelerator storefronts are soon coming to an end. …
As you know, SAP provides mainstream maintenance for its SAP Commerce Cloud solution. What happens at the end of the mainstream maintenance (EoMM) period? On EoMM, SAP will no longer release any updated patch for the specific SAP Commerce Cloud version. As a SAP Commerce Cloud customer, you can choose…
Let’s look at some interesting facts about SAP, arguably, the number 1 ERP in the market. 99 of the 100 largest companies in the world are SAP customers 77% of the world’s transaction revenue touches an SAP system $16 trillion of consumer purchases worldwide go through SAP systems The scale…
Without a doubt, customer relationship management (CRM) implementation is crucial for B2B companies. Nearly 75% of companies implementing CRM say this tool improves access to customer data. Additionally, 60% of companies have improved their productivity after investing in CRM solutions. However, there is a major difference between implementing and adopting CRM. Most…
Today, businesses can adopt cloud technologies to scale their operations, accelerate business growth, and improve efficiency. They can establish a set of best practices to foster unprecedented efficiency and profitability. But this entails them to be agile and adopt a smart ERP such as SAP S/4HANA Cloud. SAP S/4HANA public…
As a marketplace for Salesforce applications, AppExchange is used by 71% of all Salesforce users. With over 4,000 applications and solutions, AppExchange is the largest online marketplace for business applications from Salesforce. Simply put, Salesforce AppExchange caters to a wide range of business functions, including sales & marketing, customer service, and more. What…
Sales can’t be restricted to “mere” financial deals anymore; it is a business collaboration with customers. In the fast-paced, agile world, customers are more involved in the sales process than ever. According to a recent survey, 76% of customers would discontinue their business with an organization after one poor customer experience. No…
Implementing SAP S/4HANA has become a top priority for most businesses. According to a 2022 study, 44% of businesses are already live on SAP S/4HANA or have started to move. A key part of the migration process is settling on the ideal migration strategy for your business. Going through with SAP S/4HANA…
Field service agents have never had it easy; despite growing investments in modern tools, most find it challenging to get end-to-end visibility into service engagements because crucial data is often stored across different disparate systems. The dependence on manual tasks and a sheer lack of access to the right information…
As new versions of SAP Commerce constantly get released, upgrading/migrating to the latest version is critical to take full advantage of all the new features, bug fixes, and improvements. However, successful migration doesn’t end at just deploying the latest release. You also need to be able to use the solution…
Upgrading or migrating to the newer versions of SAP Commerce Cloud is one of the best decisions you can make to accommodate operational flexibility, scalability, and adherence to demographic requirements. Commerce Cloud’s prominence over on-prem or traditional SAP solutions is evident owing to better front-end purchase experience capabilities, on-demand scalability…
Last year on Singles Day, customers using SAP Commerce Cloud received 55% more orders and recorded a 77% increase in sales. Those using this solution since 2019 enjoyed a whopping 10x growth in order volume. It’s no surprise that the Single Days, the Black Fridays, and the Cyber Mondays of the eCommerce…
Regrettably, delayed product deliveries, payment failures, shipping problems, or inventory control issues are common in the retail sector, not to mention the uphill task of updating the fall or rise of product prices. Besides, the retail industry is highly sensitive to changes in consumer and market sentiments. Therefore, retailers must…
Building and nurturing a good sales pipeline is the ideal strategy for any business to have a solid forecast of their future growth. However, simply having a pipeline in place with prospective deals doesn’t add figures to the balance sheet every financial year. Sales pipelines achieve their glory when it…
According to McKinsey, 1-2 months long supply chain disruptions occur every 3-4 years in the post-pandemic world. Such disruptions are characterized by various man-made disasters (regulation inefficiencies, cyberattacks, trade disputes, theft, etc.). Of course, natural disasters (pandemic, acute climate, financial crisis, etc.) also have a major impact, resulting in combined losses…
There always seems a certain finality to leaving. We might think that the door is shut when we decide to leave, but who says you can’t return? In this case, we are speaking of employees who part ways with employers and leave the organization for better opportunities. But not every…
In the wake of ever-soaring competition, businesses need to drive up interest for their products in the market to remain sustainable. One of the reasonable ways to achieve this is to focus on retaining and extending the relationships they have with existing customers. There is no one better than your…
Even the world’s most known and popular automakers are constantly facing product recalls due to reasons galore: incorrect gear functions, dysfunctional automatic door locks, transmission issues, steering columns, and more. Although such recalls help ensure the safety of car owners and the community in general, they can be highly costly…
If an organization relies on SAP to run its critical business processes, it must accommodate the transition from SAP ECC (Enterprise Core Component) to SAP S/4HANA. SAP is firmly focused on adopting its next-generation ERP platform, S/4HANA. For the same reason, the enterprise software pioneer has given a deadline of 2027…