Enterprise Resource Planning (ERP) systems have been in use for over five decades. But the adoption has increased only recently. According to an SAP study, ERP adoption grew up to 11% in 2021. It was at a time when the world was battling a dangerous pandemic, and businesses were struggling…
Imagine a disgruntled customer calling your customer service center to complain. The customer service agent puts the customer on hold and toggles between various applications to retrieve the customer’s data and solve the query. By the time the agent solves the problem, the customer loses trust in your services and…
Every business today understands the significance (and criticality) of data-driven decision-making. This is why tech giants are integrating a range of advanced analytics capabilities into their solutions. However, the surging volumes of data are creating a lot of problems for organizations, with many struggling to make sense of this data…
In August 2022, Salesforce announced the release of the Composable Storefront, a headless storefront that enables retailers to quickly make changes to their online store. Thanks to its flexible architecture, retail and other industries are gradually transitioning towards headless commerce. According to the Salesforce “State of Commerce” report, over 75% of commerce-based…
The global eCommerce sales size is expected to reach over USD 5.54 trillion in 2022. The COVID-19 pandemic accelerated the adoption of eCommerce as a more convenient and safer choice of shopping for billions of consumers worldwide. For retailers, however, the shift to eCommerce required a holistic adoption of a…
Over the past couple of years, SAP Commerce Cloud has evolved into one of the most prolific online retailing platforms that some of the world’s best retailers rely on to power their digital commerce operations. With a high degree of customization options, seamless integration with SAP as well as other…
Customer experience defines business success. Be it attracting new customers or retaining existing ones, delivering exceptional customer experience is now non-negotiable in a global and extremely competitive business environment. Traditionally, customer experience, or CX as it is more popularly known, touches the traditional sales and marketing touch points along the…
According to Statista, the eCommerce market is expected to reach $6.35 trillion by 2027, growing at a rate of 11.51%. This has made competition extremely intense, with almost every company selling products and services online today. How do you customize features to suit the needs of a specific audience? How do you…
From delivering 40 to 60% quicker time-to-value to being named a leader in the Gartner 2022 Magic Quadrant for cloud ERP solutions, the SAP S/4HANA public cloud is steadily progressing on the path to becoming the ultimate ERP solution for modern businesses of all sizes. As more businesses with a cascading network…
The world of eCommerce technology has undergone a rapid transition over the past couple of years. With consumers increasingly demanding a diverse range of experiences both at the accessibility level as well as the functionality side, the era of tightly-coupled monolithic eCommerce platforms is nearing its end. Today, more eCommerce…