As a marketplace for Salesforce applications, AppExchange is used by 71% of all Salesforce users. With over 4,000 applications and solutions, AppExchange is the largest online marketplace for business applications from Salesforce. Simply put, Salesforce AppExchange caters to a wide range of business functions, including sales & marketing, customer service, and more. What…
Sales can’t be restricted to “mere” financial deals anymore; it is a business collaboration with customers. In the fast-paced, agile world, customers are more involved in the sales process than ever. According to a recent survey, 76% of customers would discontinue their business with an organization after one poor customer experience. No…
Field service agents have never had it easy; despite growing investments in modern tools, most find it challenging to get end-to-end visibility into service engagements because crucial data is often stored across different disparate systems. The dependence on manual tasks and a sheer lack of access to the right information…
Building and nurturing a good sales pipeline is the ideal strategy for any business to have a solid forecast of their future growth. However, simply having a pipeline in place with prospective deals doesn’t add figures to the balance sheet every financial year. Sales pipelines achieve their glory when it…
In the wake of ever-soaring competition, businesses need to drive up interest for their products in the market to remain sustainable. One of the reasonable ways to achieve this is to focus on retaining and extending the relationships they have with existing customers. There is no one better than your…
With a 19.8% CRM market share and 150,000+ active enterprise-grade users, the prominence of Salesforce’s solutions is irrefutable. In October 2021, International Data Corporation (IDC) named Salesforce the best CRM for the eighth year running. The CRM giant has truthfully catapulted into a league of its own, with the likes of Oracle, Microsoft, and…
As more and more companies embrace the inevitable transformation of digital technology, Salesforce seems more relevant today than ever before. Retail, Fashion, and the grocery industry have successfully leveraged this technology to gain tangible business impact. As a process-specific, cloud-based business technology, Salesforce continues to grow and gain popularity amongst…
With a CAGR of 14.7%, eCommerce is destined to constitute a market value of $27.15 trillion by 2027. Owing to the massive drift towards browsing and buying on the web (especially using mobiles), this growth rate, by no means, seems to be slowing down anytime soon. Not to mention that the biggest…
Many organizations today are looking to deliver seamless and unified digital sales experiences to customers using Salesforce CRM. This leading CRM solution helps boost team productivity and enables sales professionals to work smarter, make intelligent decisions, and close deals faster. Although Salesforce CRM offers several big promises, a lot of…
Today, sales are all about customer experience and the relationship of companies with their customers. Successful organizations are leveraging the strengths of Customer Relationship Management (CRM) solutions. The global revenue of CRM is expected to cross $80 billion by 2025. Salesforce CRM is one of the leading and most popular…